General Terms and Conditions

COMPANY INFORMATION:

  • GAJCOM d.o.o.
  • Pot heroja Trtnika 45, 1000 Ljubljana, Slovenia
  • VAT ID number: SI 11314532
  • Registration number: 5786312000
  • Date of establishment: 3.5.1993
  • Srg number: 2010/45949

ORDERING METHODS:

  • In person at the print shop during business hours (Monday to Friday from 7 AM to 3 PM).
  • By phone at 01/54 22 300 and 051/642771
  • Via email: [email protected]
  • Via online store

Ordering Procedure in the Online Store:

  1. Select a product.
  2. Choose attributes (color, size, etc.) of the individual product variations.
  3. Enter the quantities of products and confirm your selection by clicking the button Add to Cart.
  4. The selected products can be reviewed at any time in the Cart tab. To remove a product, click on the x sign. To change quantities, enter a new value in the Quantity column and confirm with Update Cart. To add other variants or products, return to the store by clicking on the GAJCOM logo.
  5. When ready to complete the purchase, select the delivery method and click Proceed to checkout. Fill in the required fields and place the order.
  6. You can still change the delivery method and select the payment method. Agree to the terms and click Buy now to place the order.
  7. For legal entities, the ordering process includes selecting delivery and payment methods. If you are purchasing as a natural person, the system will warn you.
  8. Registered users can access past purchases and order statuses.

Important:

Once you confirm the order with payment, you cannot withdraw. If products are unavailable, we will suggest alternatives or refund your money.

DATA STORAGE:

  • Information about your order will be stored in the e-commerce system.
  • Legally required data is permanently stored.
  • Additional data is stored only with your consent.
  • All data is stored in compliance with GDPR.
  • A written contract (invoice) will be attached to the products.
  • Transaction-related data will be used for processing, order status, and shipping.

ORDER PROCESSING TIME:

  • Orders are usually processed within 24 hours but may take up to 3 working days.
  • You will be informed when the products are ready for dispatch.
  • Orders can be canceled or changed until confirmed or paid.

PICKUP AND DELIVERY:

  • Goods are sent within 2 to 15 working days, or can be picked up personally.
  • Shipping costs depend on the package’s weight, size, and delivery address.

METHOD OF PAYMENT:

  • Payment options include UPN (pre-invoice), Visa/MasterCard/AMEX, PayPal, and cash or card at headquarters.
  • For pre-invoice payments, processing starts after receiving the payment confirmation.

WARRANTY:

  • All products are of high quality. If defective, they can be returned for repair or replacement.

STOCK:

  • Stock availability may not be accurate. If products are unavailable, alternatives will be suggested or refunds provided.

PRICES:

  • Regular prices apply at the time the order is placed.
  • If the price changes before confirmation, customers can choose the more favorable price if confirmed within 24 hours.

VAT:

  • VAT is added to prices unless stated otherwise.
  • EU customers with a valid VIES VAT number may not be charged Slovenian VAT.

Right to Withdraw from the Contract:

  • Withdrawal is possible before order confirmation (i.e., successful payment).
  • Purchases are intended for legal entities. If enabled for natural persons, the same conditions apply.

Complaints:

  • Complaints are accepted with the entire product and receipt within 8 days. Send complaints to [email protected] with pictures of the defect.

Essential Characteristics of Goods and Services:

  • Material and manufacturing details are listed with each product. Deviations may occur in promotional products.

Warning:

  • Images are symbolic and copyright protected.

Disclaimer:

  • Prices and offers may change without notice. We reserve the right to errors in the online store.

Possibility of Out-of-Court Consumer Dispute Resolution:

  • Gajcom d.o.o. does not recognize any out-of-court dispute resolution providers. A link to the EU dispute resolution platform is available on our website.

Gajcom d.o.o., 2024, All rights reserved